What we collect and process
On our website, you can order products or services, request information, or subscribe to marketing or support materials. We then may collect the following personal data from you:
Your personal or professional contact details (company, position, postal address, e-mail address and telephone number);
Your device’s Internet Protocol (IP) address
Your user ID’s and passwords;
Your invoice and payment details, including your credit card number, billing address and expiration date. Financial information collected from you is used only to bill you for the products and services that you have purchased.
Your reported interests and preferences;
Your ordered products or subscriptions;
Information regarding the equipment you use, such as a unique device ID, the version of your operating system and the settings of the device you use to gain access to a product or service;
Information regarding the use of a product or service, such as the type of product or service you use and the specific time you use it;
Location details derived from your device or IP address, that may be automatically transferred when you use a product or service;
Information that is available via external sources, such as your social media profile; Information that is transferred via external sources, for example when you access a product or service via another website.
These informations are collected when you simply visit our website, when you contact us directly, when you subscribe to our neswsletter or when you purchase a product or service. But also when you create a personal account or when you send documents, images and other content containing personal data to Asteré.
We may collect these informations from you directly, by using cookie technology or obtaining usage data through web analytics.
We will first ask you once for your explicit permission to process your personal data.
If you ask to subscribe to our newsletters, we will use your name and email address to send the newsletter to you. Your email address will only be added to the list of subscribers if you explicitly give us permission to do so. If you do not want to receive this information, you can choose to opt-out of receiving future mailings any time by clicking on the link to unsubscribe in the email.
If you register and create an account, we will send you a welcome email to verify your username and password. We will respond to your inquiries and communicate with you by email or telephone.
Personal data protection
We limit our collection of personal data to the personal data we require for legitimate purposes only. The EU Regulation 2016/679 of 27 of april 2016 called GDPR provides you with various rights to guarantee the fair and correct processing of personal data. Where we process personal information for marketing purposes or with your consent, we process the data until you ask us to stop and for a short period after this (to allow us to implement your requests). We also keep a record of the fact that you have asked us to send or not to you direct marketing or to keep and process your data so that we can respect your request in the future.
We take appropriate security measures to protect your personal data and we demand the same of parties that process personal data on our behalf. We do not guarantee the security of our servers and that the information you supply through the Website will not be intercepted while being transmitted over the Internet. We follow generally accepted industry technical standards to protect the personal data submitted to us. When you enter sensitive information on our registration or order forms, we encrypt that information using secured socket layer technology.
Personal data retention
We do not store personal data for longer than is necessary for the purposes for which the personal data is processed. The data will then be deleted, unless a legal retention obligation is in place. The tax legislation requires us to retain a financial administration of 6 years.
Personal data sharing
We have agreements with third parties that may receive your personal data, as they need it to carry out our activities when necessary. These parties are GDPR-compliant and we make sure that they keep your daya confidential and that they may only be processed for the purpose defined by us. These parties are our hosting partners and our legal partner.